To deliver outstanding contact center technology and services requires us to understand, evaluate, and stay on top of ever evolving contact center functionality. Powerhouse platforms such as Genesys Cloud CX or Sharpen CX provide a most satisfying array of contact center applications and functions. But even these, our clients have found, often must be augmented with additional and more specialized applications to satisfy unique needs and the demands of contact center queues, metrics, workforce management and customer experience.

Integrating New Functionality With Existing Systems Of “Record"

It is equally important to understand the overarching importance of integrating new functionality with existing systems of “record.” Your call center and customer interactions rely on the backbone information of your existing data stores. Credit Union call centers, for example, rely extensively on their installed financial systems such as Symitar Episys. MNET integration efforts with Credit Unions have provided us considerable experience with these workhorse applications in both premise- and cloud-based installations. .

MNET Delivers Harmonious Integration Solutions

We have ample experience with the integration of CRM software such as Salesforce, Microsoft Dynamics, and Zendesk. However, today we find clients looking beyond the realm of these traditional CRM platforms and engaging new applications like HubSpot and Odoo for their customer information and marketing needs. Whether you are integrating another application providing advanced functionality for a given channel, or if your needs focus more on a critical system of record, MNET delivers a harmonious integration solution, and one that fosters great CX experiences for your customers.

Recent Integration Projects Completed By MNET’s Development Team