MNET offers tailored support services for those using either a traditional premised-based contact center platform or one employing cloud-based technology. MNET 's approach provides an easy avenue for your contact center and administrative teams to receive assistance at the time it’s needed.
Support assistance can run from simple guidance on administrative processes to one where a managed services program provides total system administration. MNET’s tailored support solutions recognize the changing technical landscape and, accordingly, we accommodate premise and cloud-based configurations as unique needs dictate.
How MNET Can Help
From years of supporting contact center solutions, our support personnel not only knows the software, they know firsthand the frustration it can generate.
Partnership beyond the core solution
We offer unswerving advocacy with all of the vendors tasked with delivering the functionality you expect from your contact center platform. To that end, our support services extend beyond the core contact center platform. We also troubleshoot the surrounding technologies including telephony service providers, network service providers, and other third-party entities that integrate with the contact center solution.
Communication and Ticket Tracking
Support programs are tailored to your unique operational needs. This ranges from full managed services to system administration.
Flexible support programs
We offer steadfast advocacy with all of the vendors involved with the contact center platform. Our support services extend beyond the core contact center platform, and we also help you troubleshoot the surrounding technologies including telephony service providers, network service providers, and other third party entities that integrate with the contact center solution. 24x7x365 .
