We are all familiar with the importance of the customer experience; it is the primary product your contact center provides. Exceptional customer experience begins with exceptional staff. Exceptional staff begins with exceptional training. MNET Education Services can help set the foundation for your new hires and seasoned employees.
The companies that are succeeding are those that are making interactions effortless for their customers. The companies that anticipate what a customer needs before it is even requested. The companies that don’t just have customers, they have fans.
“For the best return on your money, pour your purse into your head.” --Benjamin Franklin
Does your center have high turnover rate? Are you frequently conducting new hire classes?
Is there a formalized supervisor training curriculum for promoted employees??
How often are your training materials updated?
How do you quantify the training return on investment?
How MNET Can Help
With ever-changing technology and customer expectations, continuous education for staff is more important than ever. The MNET Advisory team has experience beyond applications, we have been on the front lines of contact center operations. Let us help you provide world-class training for world-class service.
At MNET, we have developed training programs for all levels of the business, from the C-level executive to the face of the company, your contact center staff. We can provide roadmaps for new hires, as well as continuing education for your most tenured employees. We develop content in the format that will work best for your organization, whether it be paper manuals, short reference guides, online tutorials or interactive training sessions.
Training Delivery Services
There are times when you just do not have the resources available to provide essential training courses—and taking an employee off the queue to perform training functions is not always the best solution. MNET provides seasoned instructors to deliver courses in the format that is most cost- and learning-effective for your team: in person, in a virtual classroom, through webinars or recorded, ad hoc, sessions.