At MNET, we pride ourselves on maintaining a team with extensive experience in advisory services, deployment and support services. The people we employ have earned respect in the market from past project successes, and all have the project skills, certifications, and determination needed to work with you to deliver an on-time and successful project.
Our Advisory Services are targeted projects designed to address special operational needs or desired new functionality. These often include examinations and applications of “best practices,” identification of enhanced or improved use of Contact Center system functionality, development of extended functionality for unique business needs, and providing on-demand training and specialized testing services.
Our Implementation projects, designed in collaboration with you, provide the help, assistance, and guidance needed to configure and deploy software solutions in a way that fully respects your technical environment, incorporates desired operational changes, and always takes into account your unique business challenges. We work diligently to ensure that opportunities for transformative results are identified, incorporated, and attained in the scope of our combined efforts.
Our Support Services are designed to provide that extra measure of diligence and help to keep your systems running efficiently, reliably, and with reduced internal administrative burden. We offer a flexible range of services designed to meet the needs you specify. These can range from comprehensive 24x7x365 proactive and aggressive monitoring of the entire telecommunications infrastructure to handling specified elements of system administration, managing software upgrades, and diagnoses of application software and the operational environment. In all of the support plans we offer, paramount is the assistance we afford as the first line of communication for problem resolution and advocacy with your general support provider.
MNET offers Staff Augmentation services that can help your organization staff critical contact center technology projects and operations with resources that are dedicated to your success. Our team members average 10 years’ or more experience in contact center operations, technology platforms and infrastructure, and are passionate about sharing with our clients the latest trends and best practices. We know a thing or two about making a contact center project successful, because we’ve been there, done that: just like you.