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Connect your contact center to everything that matters.

Contact centers depend on data from CRMs, core systems, AI platforms, and custom applications. MNET engineers build the integrations that make your entire stack work as one cohesive system.

Flagship Product
CoreAccess+

CoreAccess+ is MNET's purpose-built integration framework for financial institutions. We have experience connecting it to many contact center platforms, including Genesys, Zoom, 8x8, and others, directly to financial core systems and other business applications, enabling real-time data exchange that transforms the agent and member experience.

Symitar Episys
Supported
Jack Henry SilverLake
Supported
Fiserv DNA
Supported
Fiserv Premier
Supported
Corelation KeyStone
Supported
FIS Modern Banking Platform
Supported

These are our most common integrations. CoreAccess+ connects to many more core systems beyond this list, just ask.

Real-time member authentication Account data in agent screen IVR balance & account inquiry Fraud alert routing Compliance call recording
Learn more about CoreAccess+

See It in Action

CoreAccess+ on every platform we support.

The same integration, the same core data, delivered natively inside whichever contact center platform your team already uses. Watch a demo on each partner's page.

Genesys

Genesys Cloud CX demo.

Watch CoreAccess+ connect Genesys Cloud CX to a financial institution core system.

Watch on the Genesys page →
8x8

8x8 demo.

Watch CoreAccess+ connect 8x8 Contact Center to a financial institution core system.

Watch on the 8x8 page →
zoom

Zoom demo.

Watch CoreAccess+ connect Zoom Contact Center to a financial institution core system.

Watch on the Zoom page →

CoreAccess+ for Zoom Contact Center is also available, listed on the Zoom Marketplace.

Integration Services

Every system your contact center needs to talk to.

Beyond CoreAccess+, MNET builds custom integrations for any combination of contact center platforms, business applications, and data systems.

CRM Integration.

Salesforce, Microsoft Dynamics, and custom CRMs. Customer data is surfaced to agents in real time, with interaction history written back automatically.

AI & Chatbot.

We connect virtual agents, conversational AI, and natural language tools to your routing and agent desktop, and feed them live core data through CoreAccess+ so they're working from real account information instead of guesswork.

Workforce Management.

Integration between your WFM platform and contact center ACD, ensuring scheduling data, adherence tracking, and forecasts stay in sync.

Financial Core Systems.

Beyond CoreAccess+, we build custom connectors for specialty financial platforms, loan origination systems, and back-office data stores.

Business Intelligence.

Custom data pipelines from your contact center to BI tools like Tableau and Power BI, plus custom dashboards for cross-platform reporting.

Custom API Development.

When pre-built connectors don't exist, our engineers build them: REST APIs, middleware, webhooks, and custom event-driven integrations.

Have an integration challenge?

Tell us what systems need to talk to each other. We've almost certainly connected them, or something very similar, before.

Start the Conversation Call 844.304.8979