THE CONTACT CENTER TRUSTED ADVISOR
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OBJECTIVE ADVICE, PERSONALIZED APPLICATION
MNET is comprised of owners, leaders, and staff with many years of extensive experience working within IT services, advisory and contact center solutions. WIth years of proven, successful project delivery, built on experiences garnered from dozens of large, complex projects, affords us a vision, understanding, and a level of personal accountability that is unique in today’s corporate and often impersonal world. What does this mean for you? It means a fresh perspective from people who have been there and understand your business.
Let's take a look at the industry...
Here are the stats.
The average annual attrition rate for contact centers is 30%.
Highly engaged organizations can decrease employee turnover by 87%
-Human Capital Institute and ContactBabel
$75 Billion are Lost by Businesses Annually Due to Poor Customer Service. (Forbes)
8 Out of 10 Businesses Have Implemented or Plan to Adopt AI (Artificial Intelligence) By 2020 As A Customer Service Solution. (Gartner)
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