HARNESS

YOUR CONTACT CENTER POTENTIAL

MNET provides the advice, technology planning and selection, integration, and specialized software development services to help you do just that.


Our services are designed with one overarching goal — ensuring that your investment in powerful omnichannel systems produce the new levels of  internal collaboration and customer experience satisfaction you want and deserve.

MNET’s core strength is having the understanding and experience needed to help your Contact Center enterprise (and its many moving parts) work in concert.  Our involvement helps you make your omnichannel systems, surrounding complementary software (CRM, workforce management, AI, other core applications) and your entire telecommunications infrastructure more reliable, easier to manage, and customer-satisfying. 

We take pride in project outcomes that truly make operational and business differences — ones that not only add rich new capabilities and functionality, but ones that improve customer interactions, transaction efficiencies, and operational ease.

OBJECTIVE ADVICE, PERSONALIZED RESPONSIBILITY


Our contact center solution experts, software engineers, and implementation specialists possess years of experience from their delivery of  contact center projects. Their objective advice, software understanding, organizational insights—and oftentimes recommendations for structural change—address head-on the many considerations needed for your project’s success.

We rely on the strength of our team's experiences, garnered from many years of contact center systems implementation projects, to afford us a vision, understanding, and a level of accountability that we believe unique in today's often detached business world. This means you enjoy a fresh, honest, and personalized perspective from people who have been there, take the time to really understand your business, and are confident in advising and sharing responsibility for the outcomes. 

COLLABORATIVE IMPLEMENTATION PROJECTS


MNET believes that collaboration, consideration of all the variables, and strong project management drive project success. Additionally, we find our alliances and collaboration with the industries' leading technology providers adding depth, innovation, and stability to the solutions we produce with you.

Our people enjoy an earned respect in the market from past project successes, and all have the project skills, certifications, and determination needed to work with you for the collaborative delivery of an on-time and successful project.

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries.

With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

Glia connectivity and self-service with Glia Access + from MNET

While Omnichannel solutions support multiple channels on a platform, they still treat each as a separate silo, leading to re-starts for customers and complexity for managers.

Glia’s ChannelLess Architecture seamlessly enables multiple channels within a single engagement, streamlining experiences for customers, agents, and managers.

To learn more about Glia, click on the button below.

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IT'S TIME TO HARNESS THE POTENTIAL