Welcome to the Future of Customer Experience: Discover the Power of Genesys Cloud CX!
Genesys is a leader in omnichannel contact center platforms providing all of the modern digital engagement that is expected today.
However, Genesys also leads the industry in leveraging the very latest technology to create a full “experience orchestration” that delivers a full, frictionless, and enjoyable customer experience through the use of AI driven functions and insights. Furthermore, Genesys Cloud CX is a leader in integration that starts with their open and easy to use API’s but is exemplified by their exciting new Work Automation offering that is currently being launched.
Enjoy exploring the latest from Genesys Cloud CX!
The Power and Possibility of AI
Genesys AI brings together multiple artificial intelligence (AI) disciplines in a single platform to power exceptional customer and employee experiences. Conversational AI services with generative AI enable automation with a human touch.
Predictive AI equips your team with deeper customer insights for personalization and accurate forecasts to improve workforce planning. And the simplicity of implementing and maintaining a turnkey solution reduces cost and complexity.
Introducing Genesys AI: Transforming Customer Engagement with Intelligent Solutions
Purpose-built for the contact center in support of agents, customers, supervisors, and administrators alike, Genesys AI brings together conversational, predictive, and generative AI into Genesys Cloud CX. Businesses who leverage Genesys AI can automate conversations, predict (and improve) outcomes for customers, and improve employee outcomes, too.
Elevate Your Banking Experience with Cutting-Edge Solutions
At MNET, we have many credit union and banking clients as we have particular expertise in integrating Genesys Cloud CX with Core systems like Symitar Episys, Fiserv DNA, and Keystone Corelation. Below, see how Genesys Cloud CX facilitates excellent experiences for customers and members of financial institutions.
Make Strategic Business Decisions Easy
Genesys Cloud™ work automation integrates siloed applications from multiple back-end systems so that every customer request is handled within your promised SLAs. It combines the power of workflow automation and agent assistance to provide consistent end-to-end experiences. Make business decisions in real time with consistent data and a single source of truth. You’ll no longer have to rely on an admin manager’s “best guess” or manual tracking to ensure all customer support work is completed on time.
Revolutionize Your Workflow with Genesys Work Automation
Experience the future of efficiency with Genesys Work Automation. Our cutting-edge solution streamlines processes, enhances productivity, and drives business success through intelligent automation. From task management to resource allocation, Genesys Work Automation empowers teams to focus on high-value activities while reducing manual effort and errors. Say goodbye to inefficiencies and hello to a smarter way of working with Genesys Work Automation."
Connect your front and back office
In today's competitive landscape, customer satisfaction is paramount. Yet, a staggering 60% of customer dissatisfaction stems from back-office operations, highlighting the critical need for streamlined processes and unified data management.
Traditionally, many organizations have operated with siloed data repositories for each back-office function, leading to fragmented information, inconsistent reporting, and ultimately, customer frustration. Without a single source of truth, teams struggle to access accurate and up-to-date data, hindering their ability to resolve issues efficiently and deliver exceptional service.
Unlocking Efficiency: A Case Study in Work Automation for the Insurance Industry
In this compelling case study, we delve into the world of insurance and witness the transformative power of work automation. Imagine a scenario where a customer needs to file a claim on their home insurance following a devastating storm. With traditional processes, this could be a time-consuming and cumbersome task for both the customer and the insurance provider.
However, with the implementation of Genesys Work Automation, the entire claims process is seamlessly streamlined. From the moment the customer initiates the claim online or through a mobile app, intelligent automation takes over.
First, AI algorithms assess the claim details and determine the appropriate course of action based on predefined criteria. Next, automated workflows kick in, routing the claim to the relevant department for assessment and approval. Meanwhile, real-time notifications keep the customer informed every step of the way, reducing anxiety and enhancing satisfaction.
Behind the scenes, Genesys Work Automation optimizes resource allocation, ensuring that claims are processed swiftly and accurately. Whether it's assigning adjusters, scheduling inspections, or issuing payments, every task is executed with precision, minimizing manual intervention and potential errors.
As a result, what could have been a tedious and drawn-out process is now completed efficiently and seamlessly. Customers receive prompt resolution to their claims, while insurance providers benefit from increased operational efficiency and cost savings.
This case study serves as a powerful testament to the transformative impact of work automation in the insurance industry. With Genesys Work Automation, organizations can unlock new levels of efficiency, agility, and customer satisfaction, paving the way for a brighter future.
Discover the Future of Contact Center Efficiency: Genesys Cloud CX Work Automation
In this enlightening video, we embark on a journey into the world of contact center efficiency with Genesys Cloud CX Work Automation. Designed to automate and distribute customer requests seamlessly within the contact center and beyond, this innovative tool revolutionizes how organizations handle customer interactions.
Through a series of insightful demonstrations, we witness firsthand how Genesys Cloud CX Work Automation streamlines workflows, empowers agents, and enhances the overall customer experience. From intelligent task routing to automated response generation, every aspect of the customer journey is optimized for efficiency and effectiveness.
By leveraging advanced AI algorithms and powerful automation capabilities, Genesys Cloud CX Work Automation ensures that customer requests are routed to the right agent with the right skills at the right time. This not only reduces wait times and improves first contact resolution rates but also enables agents to focus on high-value interactions, ultimately leading to better customer outcomes.
Moreover, with its seamless integration capabilities, Genesys Cloud CX Work Automation extends beyond the contact center to automate workflows across the entire organization. Whether it's escalating a customer request to the appropriate department or triggering a follow-up action based on predefined criteria, this tool enables organizations to achieve new levels of operational efficiency and agility.
Join us as we explore the transformative potential of Genesys Cloud CX Work Automation and discover how it can empower your organization to deliver exceptional customer experiences in the digital age.
Empower Your Agents with Next-Generation Support: Introducing Agent Assist
Agent Assist revolutionizes customer service by providing real-time insights and support to your agents. With advanced AI capabilities, Agent Assist enhances agent productivity, streamlines customer interactions, and delivers exceptional service every time. Say hello to a smarter, more efficient way of serving your customers with Agent Assist.
Boosting Agent Efficiency with Agent Assist: A Guided Tour
In this illuminating demonstration, we unveil the power of Agent Assist—a groundbreaking tool designed to revolutionize agent efficiency and knowledge management within the contact center.
Imagine a scenario where a customer reaches out with a question, seeking assistance with a product or service. With Agent Assist, agents no longer need to navigate through complex knowledge bases or rely solely on their memory to provide accurate and timely responses. Instead, Agent Assist leverages advanced AI algorithms to analyze the customer's question in real-time and suggest relevant answers or solutions based on the latest information available.
Through a seamless integration with the organization's knowledge management systems and customer data repositories, Agent Assist instantly retrieves relevant articles, FAQs, or product information to support the agent in delivering a prompt and accurate response. This not only reduces resolution times but also ensures consistency and accuracy across customer interactions.
Moreover, Agent Assist is continuously learning and evolving, staying current on the latest updates, product releases, and industry trends. By leveraging machine learning capabilities, it adapts to changing customer needs and preferences, empowering agents to stay ahead of the curve and deliver exceptional service with confidence.
Join us as we explore the transformative potential of Agent Assist and witness firsthand how it empowers agents to be more efficient, knowledgeable, and customer-centric in every interaction.
Unlocking Employee Performance Excellence with Genesys Cloud
Discover a new dimension of employee performance management with Genesys Cloud. Our comprehensive platform offers advanced tools and insights to drive productivity, engagement, and success across your organization.
With Genesys Cloud, managers gain real-time visibility into employee performance metrics, including call quality, productivity metrics, and customer satisfaction scores. Leveraging AI-driven analytics, supervisors can identify trends, pinpoint areas for improvement, and provide targeted coaching to enhance individual and team performance.
