![Integration & Software](https://lkx80f.p3cdn1.secureserver.net/wp-content/uploads/2021/12/callc1.jpg)
To deliver outstanding contact center technology and services requires us to understand, evaluate, and stay on top of ever evolving contact center functionality. Powerhouse platforms such as Genesys Cloud CX provides a most satisfying array of contact center applications and functions. But even these, our clients have found, often must be augmented with additional and more specialized applications to satisfy unique needs and the demands of contact center queues, metrics, workforce management and customer experience.