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Support Services

  • Our Support Services are designed to provide that extra measure of diligence and help to keep your systems running efficiently, reliably, and with reduced internal administrative burden. We offer a flexible range of services designed to meet the needs you specify. These can range from comprehensive 24x7x365 proactive and aggressive monitoring of the entire telecommunications infrastructure to handling specified elements of system administration, managing software upgrades, and diagnoses of application software and the operational environment.
Technology can be frustrating.  Getting support shouldn’t be.
When your contact center technology is not functioning as expected, do you find yourself suddenly being put on hold when trying to get help from your vendor? Perhaps having to repeat the system issues multiple times and only to be told you have to call the network provider to fix the problem and start the process all over again?  Through this journey, do you find yourself expected to be not only the technical expert, you are now the communications hub for all levels of your organization, especially if there are critical operations at risk.
How MNET can help
After years of supporting contact center solutions, the MNET Support Team not only knows the software, we know the frustration. 
Communication and Ticket Tracking Tools
We offer online ticket tracking system with web submission for new tickets that is easy to navigate, update, and communicate with you from the beginning to resolution.   Additionally, we provide consistent and thorough updates on all tickets from high priority situations to standard MAC requests. Keeping our clients engaged and informed is paramount for our collective success.
Partnership beyond the core solution
We offer steadfast advocacy with all of the vendors that are involved with the contact center platform. Our support services extend beyond the core contact center platform, we also help you troubleshoot the surrounding technologies including telephony service providers, network service providers, and other third party entities that integrate with the contact center solution. 
24x7x365 proactive monitoring of the client’s environment and applications with proactive response
We offer diagnostic and monitoring tools that provide 24x7x365 proactive monitoring, allowing the MNET team to monitor the performance of the system to proactively prevent any system issues from occurring.
Flexible support programs
We offer a wide range of support programs that are tailored to your unique operation needs. This ranges from full managed services to system administration.
Learn more about MNET ‘s support programs below.

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