Certified Partner

The world's leading contact center platform, deployed right.

Genesys Cloud CX powers more than 70 billion customer experiences annually across 100+ countries. MNET brings the implementation expertise, integration depth, and ongoing support to make it work for your organization.

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Genesys Cloud CX at a glance

Experiences orchestrated 70B+ annually

Countries served 100+ worldwide

Industry recognition Gartner Magic Quadrant Leader

Architecture Cloud-native open API

AI capabilities Conversational · Predictive · Generative · Agentic

Platform Capabilities

Everything your contact center needs, on one platform.

Genesys Cloud CX unifies voice, digital, workforce management, and AI, so agents, supervisors, and customers all have a better experience.

Omnichannel routing.

Route voice, email, chat, SMS, social, and messaging from a single intelligent queue with consistent logic and prioritization.

AI & automation.

Conversational bots, predictive routing, real-time agent coaching, agentic workflows, and generative AI-powered interaction summaries, all built in.

Workforce engagement.

Scheduling, forecasting, quality management, and performance coaching, in one platform, not bolted on as a separate tool.

Analytics & reporting.

Real-time and historical dashboards across every channel, with customizable views for agents, supervisors, and executives.

Open integrations.

Pre-built connectors for leading CRMs and a fully open API ecosystem for custom integrations with any system of record.

Work automation.

Automate back-office workflows and route work tasks across teams without manual intervention or spreadsheet tracking.

Why Choose MNET for Genesys

A Partner Who Delivers More Than Software.

Choosing a contact center platform is only the beginning. MNET combines implementation expertise, systems integration, software engineering, and ongoing support to ensure your investment delivers lasting business value, not just a successful deployment.

Advisory-first engagement.

We assess your environment and goals before recommending a configuration, not the other way around.

Full implementation ownership.

Certified engineers manage the entire deployment, from design and build through test, train, and go-live, with one point of accountability.

Deep integration expertise.

We connect Genesys to your CRM, core systems, and custom applications, including financial institution cores via CoreAccess+.

Post-launch support.

The team that built your system supports it. 24/7 availability, with engineers who know your configuration.

Financial Institutions

Genesys + Core System Integration.

MNET has specialized expertise deploying Genesys Cloud CX at banks and credit unions, including real-time integration with financial core systems through our CoreAccess+ platform.

Capability	Delivery
Member authentication	Automated via core
Account data in agent screen	Real-time lookup
IVR balance & account inquiry	Self-service
Fraud alert routing	Priority queue
Call recording compliance	Built into platform
AI Knowledge Base Conversion	AI-generated articles

We have experience integrating with the following core systems:

Symitar EpisysJack Henry SilverLakeFiserv DNAFiserv PremierCorelation KeyStoneFIS Modern Banking Platform

Don't see your core system listed? These are just our most common integrations. CoreAccess+ connects to many more, just ask.

Learn about CoreAccess+ →

How We Work

From first conversation to full deployment.

Discover

We assess your environment, goals, and integration requirements before recommending a configuration.

Design

Our engineers design your Genesys architecture to fit your workflows, not a generic best-practice template.

Test

We validate every routing path, integration, and self-service flow against your real interaction patterns before anything reaches a live caller.

Train

Agents, supervisors, and administrators are trained on your actual Genesys configuration, so the team is ready before go-live rather than after.

Deploy

Full implementation with integrations and change management, through a smooth, planned go-live.

Support

Ongoing optimization and 24/7 support from the team who knows your system inside out.