8x8

Your core system, connected to your 8x8 platform.

MNET's CoreAccess+ integration bridges 8x8 Contact Center and your financial institution core system, giving agents real-time member data, enabling automated authentication, and powering self-service account inquiry without custom development.

Connect 8x8 to Your Core Learn about CoreAccess+

CoreAccess+ for 8x8

Integration type Core system connector

Symitar Episys Supported integration

Jack Henry SilverLake Supported integration

Fiserv DNA Supported integration

Fiserv Premier Supported integration

Corelation KeyStone Supported integration

FIS Modern Banking Platform Supported integration

Data delivery Real-time to 8x8 agents

What CoreAccess+ Delivers

Core system data, where your agents need it.

Without a core integration, agents using 8x8 must look up member data in a separate system, interrupting the flow of every interaction. CoreAccess+ puts core data directly in the agent's 8x8 interface.

Real-time member lookup.

When a member calls or chats through 8x8, CoreAccess+ retrieves their account data from your core system automatically: name, accounts, balances, and relationship history.

Automated authentication.

Verify member identity against core system data during the interaction, reducing handle time and eliminating manual verification steps that slow agents down.

Agent screen pop.

The agent's 8x8 interface shows member core data the moment the interaction arrives, so agents start informed and members don't have to repeat themselves.

IVR self-service.

Power 8x8's IVR with live core data, so members can check balances, recent transactions, and account status through automated self-service without reaching an agent.

Fraud alert routing.

Core system fraud flags surface in real time, enabling priority routing and immediate escalation the moment a flagged member contacts the center.

No custom development.

CoreAccess+ is a pre-built integration, not a custom project. MNET deploys it in weeks and handles all ongoing maintenance.

Supported Core Systems

Supported integrations for the cores your institution runs on.

CoreAccess+ has pre-built, production-tested integrations for the most common financial institution core systems.

Capability	Delivery
Member authentication	Automated via core
Account data in agent screen	Real-time lookup
IVR balance & account inquiry	Self-service
Fraud alert routing	Priority queue

We have experience integrating with the following core systems:

Symitar EpisysJack Henry SilverLakeFiserv DNAFiserv PremierCorelation KeyStoneFIS Modern Banking Platform

Don't see your core system listed? These are just our most common integrations. CoreAccess+ connects to many more, just ask.

Learn more about CoreAccess+ →

About 8x8

What 8x8's platform does.

8x8 brings contact center, business phone (UCaaS), video, and analytics together on a single cloud platform, giving organizations one vendor, one data layer, and one interface for all customer and employee communications.

MNET provides CoreAccess+ integration for 8x8 deployments at financial institutions. For full 8x8 implementation and support, contact 8x8 or their authorized implementation partners directly.

AI capabilities in 8x8 Intelligent CX.

AI-powered virtual agents for voice and digital self-service
Real-time agent assist and knowledge base suggestions
Automated call summaries and after-call wrap codes
Predictive routing based on customer intent and history
Speech analytics and AI-driven quality management

See how MNET configures AI across platforms →

Talk to MNET about CoreAccess+ for 8x8