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CoreAccess+By MNET

Your contact center and your core system, finally talking.

CoreAccess+ is MNET's middleware integration framework that connects Genesys, 8x8, and Zoom Contact Center to your financial institution's core system. Five pre-built modules cover everything from member authentication and self-service to fund transfers, fraud management, and AI knowledge base tools, all configured for your workflows and deployed in weeks.

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Five Pre-Built Modules

Everything your contact center needs to serve members in real time.

CoreAccess+ is a middleware framework, not a point-in-time product. MNET configures each module for your specific business rules, workflows, and core system, delivered via IVR, voice bot, or chat bot depending on your platform.

M1

Member Authentication & Screen Pop.

Validates identity from core before an agent ever picks up. Screen pop delivers a full member record the moment a call or chat connects.

  • Account number, PIN, SSN (last 4), date of birth
  • Two-factor (OTP) authentication
  • Third-party auth: Illuma Labs, Pin Drop, and more
  • Call history and security notes per member
  • "Go to account" one-click core system launch
M2

Account Information Playback.

Members get live account data in the IVR or voice bot, without waiting for an agent. Covers every account type your core tracks.

  • Checking & savings: balance, last 10 transactions, pending
  • Credit card: balance, last payment, current and past due
  • Loans: balance, last payment, current and past due
  • Available via IVR, voice bot, or chat bot
M3

Fund Transfer.

Full transaction self-service: transfers, stop payments, and balance inquiry with overdraft information, all connected live to core.

  • Checking, savings, and loan transaction history
  • Deposits, withdrawals, ACH, ATM, debit/credit
  • Stop payments
  • Balance inquiry including overdraft
  • Member-to-member account transfer within core
M4

Fraud Management.

Built-in protections flag suspicious callers before they reach an agent. Rules are configurable per your institution's risk thresholds.

  • ANI (caller ID) check against configurable blocklist
  • Pre-defined call frequency thresholds per caller / per member
  • Whitelist management for known trusted numbers
  • Threshold breach alerts via email and agent warning display
  • Full audit log of flagged attempts and failure reasons
M5

AI Knowledge Base Conversion.

New Genesys Cloud

Point CoreAccess+ at your existing website or documents. An AI processor generates Genesys knowledge base articles, ready to review, edit, approve, and import in minutes.

  • Scrape website URLs or upload documents as source
  • AI generates categorized, labeled knowledge articles
  • Review, edit, approve, or reject before any import
  • One-click direct import to Genesys Knowledge Bases
  • Dramatically reduces the time to stand up AI-assisted agents

Platform Support

Works with every platform we support.

CoreAccess+ has pre-built connectors for all three contact center platforms MNET partners with. Same data, same experience, regardless of your CCaaS platform.

Genesys

Full CoreAccess+ for Genesys Cloud CX: screen pop, IVR self-service, authentication, and AI data grounding on the world's leading CCaaS platform.

CoreAccess+ for Genesys →
8x8

CoreAccess+ for 8x8 Intelligent CX delivers real-time member lookups, screen pop, and IVR self-service, pre-built and ready for your 8x8 deployment.

CoreAccess+ for 8x8 →
Zoom

CoreAccess+ for Zoom Contact Center connects your Zoom environment to core, bringing member data into agents' Zoom interface alongside voice, video, and chat.

CoreAccess+ for Zoom →
Core System Support

Built for the Core Systems You Already Trust.

CoreAccess+ includes production-proven integrations for many of the leading core systems used by financial institutions. By leveraging pre-built connectors, MNET can accelerate implementation, reduce complexity, and deliver value faster, without the time and cost of building integrations from scratch.

We have experience integrating with the following core systems:

Symitar Episys
Jack Henry SilverLake
Fiserv DNA
Fiserv Premier
Corelation KeyStone
FIS Modern Banking Platform
+ additional core systems on request

Don't see your core system? Talk to us. CoreAccess+ connects to many more platforms, and MNET builds custom connectors for specialty systems when needed.

See It in Action

Watch CoreAccess+ connect Genesys to a credit union core.

A real demonstration of screen pop, member authentication, and IVR self-service, connected live to a financial institution core system.

A CoreAccess+ demo for 8x8 is also available; request a platform-specific walkthrough.

Why CoreAccess+

A framework, not a custom project.

Building a core integration from scratch typically takes 6–12 months, costs six figures, and leaves your team owning ongoing maintenance. CoreAccess+ is a proven middleware framework. MNET configures it for your workflows, your rules, and your core system in weeks.

All the hard work is done: CoreAccess+ already handles auth, screen pop, self-service, transfers, fraud, and AI KB. MNET configures your business rules, not the plumbing.
Tailored to your workflows: IVR, voice bot, or chat bot; rules for each self-service activity; conditions specific to how your institution operates.
Weeks to deploy: typical CoreAccess+ implementations go live in 4–8 weeks from kickoff, not quarters.
MNET owns the maintenance: when your core or CCaaS platform updates, MNET handles compatibility. You don't carry the burden of keeping connections alive.
Proven at financial institutions: deployed at credit unions and community banks across the country. Edge cases are already solved.
Talk to MNET about CoreAccess+

See CoreAccess+ in action on your platform and core.

We'll show you the modules most relevant to your institution: live, on your CCaaS platform of choice, connected to a real core system.

Request a CoreAccess+ Demo Call 844.304.8979