Zoom Contact Center brings the familiar Zoom experience to your customer-facing teams, unified with Zoom Phone and Meetings on a single platform, with AI Companion built in and native video routing that no other CCaaS platform can match.
Platform Capabilities
Zoom Contact Center combines customer-facing contact center capabilities with the internal communications your team already uses, so agents, supervisors, and back-office staff all operate from a single unified platform.
Route customer interactions to video, not just as an add-on, but as a first-class channel built into the queue. No other CCaaS platform offers true native video routing.
Real-time conversation summaries, sentiment analysis, next-best-action suggestions, and post-call wrap-up, all powered by Zoom's native AI Companion, included at no extra cost.
Agents can transfer to internal Zoom Phone users, conference in subject matter experts, and collaborate across the organization, all from the same Zoom interface they use every day.
Voice, video, web chat, SMS, and email, all routed intelligently from a unified queue, with full context preserved when customers move between channels.
Quality management, call recording, supervisor monitoring, and performance coaching, built into the platform so managers have full visibility without switching tools.
Real-time dashboards and historical reporting across every channel, with the same Zoom analytics interface your team already uses for meetings and phone.
MNET's CoreAccess+ integration connects Zoom Contact Center to your financial institution's core system, without requiring a platform migration or custom development. Most deployments are live in weeks.
CoreAccess+ is a proven integration pattern, not a custom build, so most financial institutions are live in weeks.
We connect Zoom Contact Center to your CRM, ticketing systems, and core system, so agents have the context they need on every call.
Built to meet the security and audit requirements financial institutions require, including authenticated data access and call recording compliance.
24/7 support from the team that built your integration, covering CoreAccess+ and the systems it connects.
If your financial institution runs Zoom Contact Center, CoreAccess+ connects it to your core system the same way it does for Genesys and 8x8: real-time member data, automated authentication, and self-service account inquiry, with no custom development. CoreAccess+ for Zoom is also listed on the Zoom Marketplace.
Request a demo tailored to your team size, channels, and use cases, and find out whether Zoom is the right fit for your organization.